Privacy Policy

Last Updated: December 15, 2025

1. Introduction and Your Agreement

By registering for or subscribing to The Relax, visiting our website, downloading our application, or accessing any of our electronic portals (collectively, the "Platform"), you acknowledge and agree to the collection, storage, and processing of your personal data in accordance with the terms of this Privacy Policy. In this policy, "You" refers to the user, and "We," "Us," or "Our" refers to The Relax.

Please read this policy carefully. We reserve the right to modify, change, add, or delete any part of this policy at any time after providing you with notice. We recommend reviewing it periodically to ensure you agree with the latest terms.

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect are:

  • Personal Identification Information: This includes your name, email address, phone number, date of birth, and other basic information required to create an account and book appointments with our Providers.
  • Payment Information: To process payments for our services, we collect payment details, which are processed securely by our third-party payment gateway partners. We do not store your full credit card information on our servers.
  • Technical & Usage Data: We automatically collect information about how you interact with our Platform, such as your IP address, browser type, device information, pages visited, and the time and date of your visits. This helps us improve our service and security.
  • Voluntary Information: This includes information you voluntarily provide through our T-TEST assessment, feedback forms, or when contacting customer support.

3. Confidentiality of Sessions

The content of your sessions is strictly confidential and is a right reserved for you and your Provider alone.

We operate on the core principle of session confidentiality and respect for privacy. We do not record, monitor, collect, or retrieve any audio, video, or text exchanged during your therapy sessions. Access to your basic account information is strictly limited to authorized personnel whose job functions depend on that data to provide the service and improve its quality.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our Platform and Services.
  • To facilitate the booking and scheduling of appointments with Providers.
  • To process transactions and send you related information, including confirmations and invoices.
  • To improve the quality of our service, including user experience and customer support.
  • To communicate with you, including responding to your comments, questions, and requests, and sending you technical notices, updates, and security alerts.
  • To comply with legal obligations and protect the rights and safety of our users and the public.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

  • With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.
  • Service Providers: We may share information with third-party vendors and service providers who need access to such information to carry out work on our behalf (e.g., payment processing, data analytics, cloud hosting).
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.

6. Data Security

We are committed to protecting your data. We implement industry-standard technical and organizational security measures, such as end-to-end encryption for communications and secure data storage protocols, to protect your personal information from unauthorized access, use, or disclosure.

7. Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you.
  • The right to request that we correct any inaccurate personal data.
  • The right to request that we delete your personal data.
  • The right to object to or restrict the processing of your personal data.

To exercise any of these rights, please contact us using the information provided below.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, or country where the data protection laws may differ. By using our Platform, you consent to this transfer.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us:

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