TheRelax Refund Policy

1. Refund request before service is provided:

Refunds can only be made if the session is cancelled at least 24 hours before its scheduled time.

The client must provide us with his bank account number.

2. Refund process:

Refunds are made through bank transfers.

The client bears the costs and commission of the bank transfer.

In the following cases, a refund is made if the client does not wish to transfer the reservation to another therapist or keep the amount as a balance:

The appointment is cancelled by the therapist.

The therapist fails to attend without prior excuse.

3. General terms:

The client is not entitled to a refund after completing the session.

The session amount or part thereof is not refunded if the client requests to end the session during its validity.

4. In the event of a technical problem:

In the event of technical problems on the site or application that prevent access to the session, the customer service team must be contacted to resolve the problem.

If the solution cannot be resolved, the customer will be compensated with another appointment.

5. Refund Period:

If the refund is approved, the amount will be automatically returned to the bank account within 10-15 business days.

The customer will be notified of the completion of the process via email.

6. In case of delayed refund:

If the amount is not received after the notification, the bank account must be checked first.

The customer is advised to contact the bank, as the process may take some time to be officially completed.